Privacy Policy

Heal in Moldova ("we", "our" or "the Company") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or use our services.

Please read this policy carefully. By accessing or using our services, you agree to the practices described in this Privacy Policy.

We collect different types of information depending on how you interact with us:

Information you provide directly: - First and last name - Email address - Phone number - Country of origin - Medical information relevant to treatment - Communication preferences

Information collected automatically: - IP address - Browser and device type - Pages visited and time spent - Referral data - Cookies and similar technologies

We use collected information to:

- Provide consultations and treatment estimates - Organize medical services and travel logistics - Communicate with you about appointments and treatments - Respond to questions and support requests - Send information about services and offers (with your consent) - Improve our website and services - Comply with legal obligations

We do not sell your personal data. We may share information with:

- Partner clinics and doctors: to facilitate medical treatments - Service providers: accommodation, transportation, translators - Payment processors: for transaction processing - Legal authorities: when required by law

All our partners are contractually obligated to protect the confidentiality of your data.

We implement appropriate technical and organizational measures to protect your data:

- SSL/TLS encryption for all data transmissions - Restricted access to personal data - Regular system monitoring - Staff training on privacy

However, no method of transmission over the Internet is 100% secure.

Under GDPR and applicable law, you have the following rights:

- Right of access: to receive a copy of your data - Right to rectification: to correct inaccurate data - Right to erasure: to request deletion of data - Right to restriction: to limit data processing - Right to portability: to receive data in a structured format - Right to object: to object to certain processing - Right to withdraw consent: at any time

To exercise your rights, contact us at support@healinmoldova.com.

We use cookies and similar technologies to:

- Ensure proper website functionality - Remember your preferences - Analyze traffic and site usage - Personalize content and advertising

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain your personal data only as long as necessary for the purposes described:

- Contact data: during the business relationship + 3 years - Medical data: according to legal requirements (minimum 10 years) - Billing data: according to tax requirements (10 years) - Marketing data: until consent withdrawal

Your data may be transferred and processed in Moldova and other countries. We ensure all transfers comply with GDPR requirements and are protected by appropriate measures, including standard contractual clauses.

We may update this policy periodically. We will notify you of significant changes by email or through a notice on the site. The date of last update is indicated at the beginning of the document.

For privacy questions or requests, contact us:

Heal in Moldova Email: support@healinmoldova.com Phone: +373 79 777 794 Address: Chisinau, Republic of Moldova

You have the right to file a complaint with the data protection supervisory authority in your country.